Refund policy

Return and Refund Policy

All sales at HavreMaiArt are final. Because every piece is created by hand, to order, and specifically for each client, we are unable to accept returns or exchanges.

If we made an error

If your piece arrives with a mistake on our part (incorrect chart data, wrong size, or significant damage in transit) we will remake the piece at no additional cost to you. Please contact us within 7 days of delivery at inquiry@havremaiart.com with a photo of the issue and your order number so we can make it right.

Damage in transit

If your order arrives damaged, please photograph both the packaging and the piece before discarding any materials, and contact us within 7 days of delivery. We will work with you to resolve the issue.

Store credit

In exceptional circumstances, store credit may be offered at our discretion. Store credit does not expire and can be applied to any future order.

Questions

If you have any concerns about your order, please reach out at inquiry@havremaiart.com. We are committed to making sure every piece finds its home in good condition.